01
“Why does broadband cost this much?”
Island customers repeatedly question the value they receive, particularly at higher fibre speeds and when satellite broadband can appear cheaper.
A genuine new fibre network for Douglas
Broadband without
the frustration.
Brilliant service. Quick installation. Lower prices.
Manx Fibre is planning a fully owned, independent and 100% underground 10G fibre network — built for brilliant service, quick installations, fair pricing and greater resilience in island weather.
One accountable teamNo being passed around.
Installs in days, not monthsOur target for build-ready homes.
No in-contract price risesYour agreed monthly price stays fixed.
The network is in development. Final build areas, products, prices and launch dates are not yet confirmed.
100% undergroundless exposed to storms
10G networkmulti-gigabit ready
Fixed pricingno in-contract rises
Independentowned network
We have listened
The problem is not just speed.
Across public reviews and island conversations, the same frustrations appear again and again. Manx Fibre is being designed around fixing all of them — not merely offering a faster package.
High monthly prices
Long lock-ins
Mid-contract price rises
Installation limbo
Being passed around
Billing and fee surprises
Weak or unreliable Wi-Fi
Faults without updates
No genuine network choice
02
“When will I actually be connected?”
Long waits, vague dates, blocked ducts and poor progress updates turn a broadband order into weeks or months of uncertainty.
03
“Why does nobody own my problem?”
Being moved between teams, waiting for callbacks and having to repeat the same story is one of the strongest themes in customer feedback.
04
“What exactly am I paying for?”
Long contracts, mid-contract price rises, equipment rental, added Wi-Fi costs, paper bills, reconnection charges and billing disputes create distrust and frustration.
05
“I bought fibre — why is the Wi-Fi still poor?”
Customers judge the service in the room where they use it. Router coverage, dropouts, buffering and slow fault resolution matter as much as the line speed.
06
“Why is my only escape a dish?”
People are considering or adopting Starlink because it is easy to order, broadly available and can look like better value than local fixed broadband.
The Manx Fibre promise
Built around the customer — from the first click to the first fault.
These are the operating principles we are designing into the business before we connect the first home.
One team owns the outcome
We intend to build, own and operate the local network and provide the internet service. No wholesale-versus-retail hand-off and no passing the customer around.
A real installation date
Clear booking, proactive updates and a target of standard installations in days rather than months once a property is build-ready.
No in-contract price rises
The monthly broadband price you agree will stay the same throughout your minimum term — with no annual inflation-linked increase or other mid-contract rise.
Wi-Fi that is installed, not posted
The job is not finished when the fibre light turns green. The router, service and in-home experience should be tested before we leave.
Resilience built below ground
No new overhead poles or aerial drops. The local access network will be less exposed to high winds, falling trees and storm damage, without relying on a roof dish or clear view of the sky.
A genuine new choice
A new underground access network, not another logo reselling the same local connection. Competition where it matters: in the street and into the home.
The Starlink test
A dish should not be the cheaper answer.
Starlink has shown that island customers will fit equipment to their roof to escape high prices, slow installations or unavailable fibre. We believe a fixed underground fibre connection should be the obvious choice again — with no dish, no clear-sky dependency and less exposure to severe weather.
- No roof dish or clear view of the sky
- Underground fibre less exposed to wind and storm damage
- Local support from the team that owns the network
- No in-contract price rises on the agreed monthly broadband price
Built properly from day one
Independent means independent.
Manx Fibre plans to build, own and operate a new underground 10G fibre access network in Douglas, designed to grow with the Island and reduce exposure to the weather risks faced by overhead and satellite-based connections.
Fully undergroundNo new overhead poles or aerial drops. Fibre routes are protected below ground and less exposed to high winds, falling trees and storm damage.
10G networkA modern 10Gbps-capable fibre platform designed to support multi-gigabit services as demand grows. Final retail packages will be confirmed before launch.
Weather-resilient by designNo roof dish, no clear-sky requirement and no local radio link through heavy rain. The underground build reduces — but cannot eliminate — exposure to extreme weather.
One accountable operatorThe street network, customer connection and internet service are designed to sit with one team.
Douglas firstDemand registrations will help shape the first build zones and installation programme.
Underground ductProtected route beneath the street
Fibre to the premisesNo copper final leg
10G networkBuilt for multi-gigabit service
Help shape the rollout
Douglas deserves a better broadband experience.
Registering does not commit you to buy. It tells us where demand is strongest and keeps you first to know when your street enters the build plan.
Questions
What happens next?
When will Manx Fibre be available?
The first Douglas build areas and launch dates are still being developed. Postcode demand will be one of the inputs used to prioritise streets. Registrants will receive progress and availability updates.
Will Manx Fibre use Manx Telecom's local network?
The current plan is to build a fully independent underground local access network owned and operated by Manx Fibre, rather than simply reselling service over an existing access line.
What speeds will be available?
The planned network will use 10Gbps-capable fibre technology and is being designed to support multi-gigabit services. Final residential and business packages, Wi-Fi equipment and advertised speeds will be confirmed before orders open.
Will bad weather affect the service?
The local access network is planned underground, so it will be far less exposed to high winds, falling trees and storm damage than overhead lines. It will not depend on a satellite link or clear view of the sky. No network can be guaranteed immune to extreme weather, flooding, power cuts or third-party damage, but resilience is a core design objective.
How quickly will installation happen?
Quick installation is a core design objective. For build-ready properties, the target is a confirmed appointment and connection in days rather than months. Complex civils or private-property work may take longer and will be explained clearly.
Does registering commit me to a contract?
No. This is an expression of interest only. It helps with demand mapping and allows Manx Fibre to notify you when plans for your area progress.